Do I need any document to enter the country?

All people who were in Ukraine on 24 February 2022 may enter Germany without a visa and stay on German territory. This applies initially until 23 May 2022. You do not need a biometric passport or Schengen visa to come to Germany and Berlin. Visa-free entry is possible for all people, irrespective of their nationality, if they were in Ukraine on 24 February.  

The Federal Ministry of the Interior and Community issued a ruling to this effect on 9 March. This applies retroactively to 24 February 2022: If you entered Germany before 9 March without a visa and without biometric identity papers, you are still in Germany legally and can claim support. For Ukrainian citizens and people with refugee status in Ukraine, the following also applies: You are allowed to stay in Germany legally even if you were not in Ukraine on 24 February 2022. 

What do I need to do when arriving in Berlin?

Ukrainian citizens arriving in Berlin can go to the arrival tent “Welcome Hall Land Berlin” on Washingtonplatz in front of the main station if they require assistance or are looking for accommodation. All further assistance will be coordinated from there.

What support can I get if I am a person living with diabetes? 

If you are a person living with diabetes, and you are provided with accommodation, you need to communicate to the employees at your accommodation facility that you need medical assistance and/or medications. The facility or the responsible government agency will provide you with a treatment certificate that you can use to access medical care. 

In case of medical emergency, you do not need a treatment certificate, and you can go directly to the emergency department of a hospital or call 112 to receive immediate medical assistance.  

Several medical practices in Berlin offer free treatment to Ukrainian refugees. On the website of the Berlin physicians’ association ( you can use keywords such as “Diabetes” or “Hausarzt” (General Practitioner) to locate medical practices and physicians offering treatment free of charge. 

Children from Ukraine who need medical assistance, can be treated at the children’s hospital AUF DER BULT in Hanover without health insurance. Families can contact the hospital directly at 0511 / 8 11 50 

Useful links

German Ministry of the Interior – Germany4Ukraine (in Ukrainian, Russian, English and German)   

Federal Ministry of the Interior and Community 

German Federal Foreign Office (in Ukrainian and German) 

Berlin physicians’ association 

International Pharmaceutical Federation (FIP) tables of equivalence between medicines registered in Ukraine and those available in other countries

Information for people fleeing the war in Ukraine and entering the EU

Information on free travel options offered by European transport companies


AUF DER BULT children’s hospital in Hanover
0511 / 8 11 50

Medical care emergency number

Helpline DOWERIA for advice and help to those experiencing psychological distress and on migration issues (in Ukrainian and Russian)
030-440 308 454 (The service is available day and night)